English for Pre-Intermediate Students
by Prof. María silvia Polinari
A: Hello. Is that HSBC Bank?.B: Yes, How can I help you?A: Can I speak to Bety Martinez?.B: She’s not at her desk now. Can you please hold on?...... I’m sorry but her line is engaged.A: Can I live e message to her?.B: SureA: Could she call me back please, my phone number is 0341-675810, I’m Mary Ross.……………..C: Hello Mary, It’s Bety Martinez, How can I help you?.A: Hi Bety, I need to make a deposit in my account but I don’t remenber my account number. Can you help me?.C: yes, of course, wait a minute please. What is ypur Id number.A: its 12.560.443.C: Well, right down!, your account number is 1002-3265/3.A: Ok Thank you dear. See you soon.